Returns Policy

Thank you for visiting our website. By purchasing a product from this website, you agree to the Fine Print below.

Return Policy

 

We accept returns for all online purchases within 30 days of the purchase date. To qualify, items must be unworn, in their original condition, and returned in their original packaging inside a parcel bag. Please avoid attaching the return label directly to the shoebox; a $15 packaging fee will be charged or deducted from refunds if this guideline is not followed.

 

You can however purchase Free Returns Coverage at the checkout for $2.18 to cover the cost of the return shipping label, please note all returns are subject to the guidelines outlined in our Return Policy.

 

Sale Items

Sale and discounted items are eligible for store credit or exchange only. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
Any refunds will be processed onto the original payment method. Please note some financial institutions may take up to 5 business days to process payment. If more than 5 business days have passed since we’ve approved your return, please contact us at mbt@edmocorp.com.

What is “Free Returns” Coverage?

When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s)* in your order for a refund, exchange or store credit for FREE.

 

If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.

 

*This does not apply for sale, final sale, and special sale items or New Zealand purchases. All returns are subject to the guidelines outlined in our Return Policy.

 

Click HERE to start a return.


For New Zealand Customers

  • At the moment, we currently can't offer exchanges. Return for refund is the only available option (if item qualifies)
  • Returning the items back to Australia will be at the customer's cost.
  • Any items purchased on sale are FINAL SALE and do not qualify for a return or exchange, unless faulty.
  • Please reach out to our Customer Service at mbt@edmocorp.com if you wish to return your order

Orders to New Zealand over $1000

Customers may be subject to duties and taxes for international orders over $1000NZ.